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What happens in the event of a delay or closure at Winter Realms NY?
What happens in the event of a delay or closure at Winter Realms NY?

How do weather conditions impact Winter Realms? Would Winter Realms close due to poor weather conditions such as being too warm or too cold?

Updated over a week ago

Weather Conditions

Winter Realms is an outdoor resilient event. Our team at Winter Realms constantly monitors the forecast to ensure the safety and enjoyment of our guests. Only in rare instances of extreme weather, such as extreme subzero temperatures, where the safety of our guests or staff may be jeopardized, would we have to fully close the event. There are occasions when we may have to temporarily close the skating rink portion of the event due to unseasonably warm temperatures or heavy snowfall. However, guests can be assured that other portions of our event, like the Mystic Light Walk, Polar Pub and Sculpture Garden, can operate regardless of the weather conditions, allowing for a delightful and memorable experience come rain, snow, or shine.

Guest Experience

We understand that a full or partial closure can be disappointing for those who have purchased tickets to visit Winter Realms, and we sincerely apologize for any inconvenience caused, if one is to occur. Please rest assured that these tough decisions are made with your best interests at heart. In the event of such circumstances, we'll notify our guests as promptly as possible, as detailed below.

Email & Text Notifications

When reserving your tickets in advance, be sure to include your email and phone number as we will notify you via email and text if there are changes to the event. With over a decade of experience in operating outdoor events, we know which unfavorable weather conditions to look out for. We also know that we typically can’t anticipate the exact impact weather conditions will have on the event until we are within 48 hours of that date. That is why email and text notifications regarding a weather-related delay or closure will generally be sent out no sooner than 48 hours prior to the impacted time slots.

Ticket Refunds

While tickets are non-refundable, if Winter Realms cancels tickets for any reason, including weather-related issues, we will automatically process a refund for the price of the ticket and the applicable sales tax. Service fees and exchange fees that cover ticket processing costs will not be refunded for weather related closures. These refunds can take up to 7-10 business days after they have been processed to reflect with your credit card processor or bank.

Ticket Exchanges

If Winter Realms cancels tickets and a sufficient amount of tickets are available for purchase on future dates, we will waive the per order exchange fee for 24 hours. So for that set period of time, guests can change their tickets to a new date and time through the Self-Service Exchange without incurring the fee. Once that period has ended, we will begin processing refunds for all tickets that were affected by the delay or closure but not exchanged. Information on how to complete an exchange can be found here. Please note that tickets cannot be exchanged for a future season.

Ice Skating

If Winter Realms cancels admission tickets, all affected ice skating tickets will also automatically be refunded, excluding service and exchange fees. Occasionally, ice skating may be delayed or canceled due to weather conditions affecting the rink, while the rest of the activities offered at Winter Realms can still operate. In those instances, guests may choose to exchange their tickets to visit another time when ice skating is available. Those who do not exchange will automatically receive a refund for the ice skating tickets while their tickets for admission will remain valid.

Lodging Costs

Ticket-holders will be solely responsible for all lodging costs, including in the event of a delay or closure. More information regarding lodging can be found here.

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